Convention FAQs

General Questions

Can you help me explain to my supervisor the importance of attending this year's convention?

We have tools that you can use to help explain the value of attending the convention to your supervisor, including talking points and a customizable letter that you can download. You also can download a digital version of our convention brochure.

Once I register for the convention, do I have to pay extra to attend certain sessions or events?

No. Your convention registration includes access to all live sessions, on-demand sessions, evening events, and posters.

What is included in the registration fee?
  • 20+ hours of NASP-approved continuing professional development (CPD) credit
  • 15 live Practitioner Conversation Sessions
  • 300 On-Demand Sessions (30 minutes each)
  • 300 Posters with interactive live chat sessions
  • General Session including the Keynote Address and Awards Presentations
  • President's strands sessions
  • Publisher-sponsored sessions
  • Exhibit Hall
  • Special Events
  • Evening activities
  • Postconvention access to all archived educational sessions (available approximately 2 weeks after the conclusion of the convention for 60 days)
I have not received my virtual convention registration confirmation. What should I do?

To search for your registration confirmation email, look for a message from “naspregistration@jspargo.com” or a subject line that reads “NASP 2021 Convention Registration Confirmation and Receipt – XXXXXX” (the XXXXXX is your registration ID number). This email shows that you successfully registered and paid to attend the convention. Or you also can call Registration Customer Service at 800-811-5947 or 571-549-4526. Please note, however, that due to increased volume this week, telephone wait times may be longer than usual.

You will not receive your personalized login information until your registration is paid in full. To make a payment online, login to the NASP 2021 Virtual Convention Attendee Services website, “www.spargoinc.com,” using your email address and registration ID number, or call the Registration Customer Service Department at the number above.

I registered/paid to attend, but I can’t find the email telling me how to access the convention platform.

You should have received an email from “NASP Support” that contains your personalized login instructions. To find the message, search for that sender name and/or the sender email address “support@digitellinc.com." If you cannot find it, check your spam file. If you still have difficulty, contact the Technology Support Team at 716-338-0332 for assistance.

I just registered for the convention and need information about how to log into the virtual platform.

If you registered during the convention, you will receive an email containing your personalized virtual convention login information approximately 15 minutes after completing payment. Thereafter, if you have any difficulty logging into the virtual convention, call the Technology Support Team at 716-338-0332 for assistance.

I’m logged into the convention, but I’m having technical problems. What can I do?

Did you try the “System Checker” button on the main convention page? That will tell you if there is a problem with your computer set up.

If you encounter technical difficulties during the convention, there are several ways you can request assistance, 9:00 a.m.– 8:00 p.m. EST, Monday–Friday. You can click on the “Chat” icon at the bottom right of each event page on the platform, from which you can submit questions directly to the virtual convention Technical Support Team. And you also can click the “Tech Support” button on the left side of the event page. Finally, you can call 716-338-0332 for technical assistance. Do not call the NASP office directly, as only Digitell can provide technical assistance and you will be asked to call the Technical Support Team at this number, instead.

How do I know what sessions are available at what time?

You can review the overall convention program as a pdf document (can be downloaded from the convention website). Or you can look at the Live Session button on the main convention navigation menu. This tells you the date and time of all live sessions.

On Demand sessions are 30-minute videos that can be viewed any time. Similarly, poster sessions can be viewed any time. Both are listed under buttons on the main navigation menu.

What if the times chosen for live sessions conflict with my schedule?

Because the convention is virtual, we expect attendees to watch across time zones. To help cater to all audiences needing to earn CPD credit for live sessions, we decided not to start live sessions until around 10:00 a.m. EST (7:00 a.m. PST). If you cannot watch a session live, you still can watch the recording later and claim Category H CPD credit (self-study).

CPD Credit-General

I need documented, NASP-approved CPD credit. How do I get it?

You can earn documented, NASP-approved continuing professional development credit by attending Live Sessions (LS) only. NASP also is approved by the American Psychological Association to sponsor continuing education for psychologists. NASP maintains responsibility for this program and its content.

To be eligible for documented CPD credit, you must attend the full Live Session. To track attendance, attention check pop-up boxes will appear at random intervals throughout the session. You will need to confirm your continuing participation (by clicking the “Confirm Attendance” button) when these appear. If you have done so successfully, you will be given access to an evaluation at the end of the session. Upon completion of the evaluation, you will be able to access and print documentation of the NASP-approved CPD credit earned, which will be sent to the email address you used to register for the convention.

How do I keep track of my CPD credits? Does NASP track these?

NASP does not track CPD credits. You should be sure to put all of your documentation in a single place where you can easily access them when processing your NCSP renewal.

How do I track my attendance at educational sessions that do not provide documentation?

You can use the Activity Documentation Form, located on the CPD Guidelines page of the NASP website, to document Category H self-study credit for these sessions (On-Demand Sessions, Posters, Practitioner Conversations), which contributes to the overall CPD requirements for renewal of your NCSP designation.

When will session recordings be available after the convention, and for how long will I have access to them?

We anticipate that recordings of the educational program will be available approximately two weeks after the convention. Registrants will have access to those sessions for 60 days.

Live Sessions (LS)

How do I get my CPD documentation for Live Sessions (LS)?

To be eligible for CPD credit, you must attend the full Live Session. To track attendance, attention check pop up boxes will appear at random intervals throughout the session. You will need to confirm your continuing participation (by clicking the “Confirm Attendance” button) when these appear. If you have done so successfully, you will be given access to an evaluation at the end of the session. Upon completion of the evaluation, you will be able to access and print documentation of the NASP-approved Category A CPD credit you earned.

Do I get NASP-approved CPD documentation for Live Sessions?

Yes. Live Sessions (LS) are the only convention sessions eligible for documented NASP-approved CPD credit. NASP also is approved by the American Psychological Association to sponsor continuing education for psychologists. NASP maintains responsibility for this program and its content.

Participation in all other sessions (On-Demand Sessions, Posters, Practitioner Conversations) can be counted under the appropriate CPD category, but they do not convey documented NASP-approved CPD credit.

I was unable to attend a Live Session in its entirety due to arriving late, leaving early, disruptions, or Internet connection issues. Can I still get my CPD documentation?

You may not be able to fulfill the participation requirements to obtain NASP-approved CPD documentation, which requires participation in the entire Live Session and successful responses to attention checks. NASP is unable to offer exceptions to this requirement. However, you still can watch recordings of Live Sessions, after the convention, and receive documented, NASP-approved Category H self-study CPD credit. This will require your participating in the full session and completing both a session evaluation and post-test.

What can I expect to see for attention checks during the Live Sessions?

Here is what the attention check box looks like:

Is NASP approved by the APA to sponsor continuing education? If so, does this apply to Live Sessions?

Yes, this is the case for Live Sessions only. NASP is approved by the American Psychological Association to sponsor continuing education for psychologists. NASP maintains responsibility for the program and its content.

How do I complete the evaluation?

When a session is completed, if you have successfully responded to attention checks, you will be eligible to complete the evaluation. You will find a button to access the evaluation on your “My Itinerary” page or via the “Evaluation” button within the navigation bar at the left of the main virtual convention page.

Where can I find my CPD documentation once I complete all of the requirements?

You can find your CPD documentation via the “CPD Transcripts” button within the navigation menu at the left of the main convention page.

How do I get handouts for educational sessions?

Handouts from educational sessions for which presenters have provided them can be accessed via the “Handouts” button within the navigation menu at the left of the main convention page.

Practitioner Conversations (PC)

Do Practitioner Conversation Sessions provide NASP-approved CPD credit?

No. Practitioner Conversation Sessions do not provide NASP-approved CPD credit (only Live Sessions do), and documentation of attendance will not be provided at the conclusion of these sessions. However, participants may use the Activity Documentation Form, available on the NASP website, to claim Category H self-study CPD credit for PC Sessions. These sessions will be accessible during the convention week and for 60 days thereafter.

On-Demand Sessions (OS)

Do On-Demand Sessions provide NASP-approved CPD credit?

No. On-Demand Sessions do not provide NASP-approved CPD credit (only Live Sessions do), and documentation of attendance will not be provided at the conclusion of On-Demand Sessions. However, participants may use the Activity Documentation Form, available on the NASP website, to claim Category H self-study CPD credit for On-Demand Sessions. These sessions will be accessible during the convention week and for 60 days thereafter.

I understand that recorded versions of Live Sessions can be watched, after the convention, for NASP-approved CPD credit. What is the difference between those and On-Demand Sessions?

Only the specific sessions referred to as Live Sessions (LS) will be eligible for documented NASP-approved CPD credit. These sessions will be recorded and available after the convention for those who could not attend in real time. Only Live Sessions offer NASP-approved CPD, either for those attending live or watching recordings. No sessions labeled as On-Demand Sessions offer NASP-approved CPD credit.

Posters (PO)

Do Poster Sessions provide NASP-approved CPD credit?

No. Poster Sessions do not provide NASP-approved CPD credit (only Live Sessions do), and documentation of attendance will not be provided at the conclusion of Poster Sessions. However, participants may use the Activity Documentation Form, available on the NASP website, to claim Category H self-study CPD credit for Poster Sessions. These sessions will be accessible during the convention week and for 60 days thereafter.

Can I send messages to Poster presenters after the convention

No. Attendees cannot continue to message Poster presenters through the virtual convention platform after the convention. However, there will be specifically designated times during the convention for live chat with Poster presenters. You also can access Poster presenters’ contact information to email them at a later date.

Exhibits

How do I find a specific Exhibitor Listing?

You can view a list of exhibitors and make a list of those you wish to visit using the virtual convention platform. Exhibitors appear in alphabetical order.

Can I send email messages to exhibitors after the convention is over?

Yes. Plus, each time you enter a virtual Exhibit Listing, you have the option of allowing access to your contact information for representatives of the exhibiting company.

Special Events

I thought everything was included in the registration fee. Why can’t I attend the President’s Awards?

This is the only Special Event that is by invitation only, for a small group of people being recognized by President Price for their help this year.

Meetings/Special Interest Group Networking Sessions

I’m trying to find the date and time for a particular Meeting/Special Interest Group networking session but can’t find it.

Because of time limitations, this year’s virtual convention will include the educational program only and no Meetings or Special Interest Group networking sessions.

Virtual Challenge

What is the virtual challenge?

The virtual challenge is a friendly competition that encourages attendees to engage with one another while earning badges and points for each achievement reached. The more you do, the more points and badges you receive, which makes you eligible for prizes.

Why haven’t I not yet received points or a badge for my NASP membership or NCSP designation?

We will process those points on Thursday, so they will not appear earlier in the week.

What if I don’t really like the prize I win?

Prizes are not transferrable and cannot be exchanged for other prizes or cash value.

Social Wall

How do I access the social wall?

Click the “Social Wall” button in the navigation menu on the left side of your screen. If you want to post something, click “Create Post,” write your text, and browse for a photo to add, if you’d like.

Does the Social Wall link to my external social media accounts?

No. The Social Wall is internal to the convention platform only. If you want to post the same content on social media, you’ll need to log into your social media accounts and post there directly.

What should I share on the Social Wall?

It’s up to you! Don’t hesitate to share anything positive you may want to highlight or reflect on from a specific session, event, or the convention overall.

Can I interact with other participants?

Yes. You can interact with others using the social wall or forums on the event page. You also can chat with other attendees during the sessions you attend.

Convince Your Supervisor

Looking for a concise way to pitch the convention to your employer? This letter and the corresponding talking points are here to help!