Hotel COVID-19 Safety and Cleaning Protocols

The city of Boston has instituted a proof of vaccine mandate. Beginning February 15, 2022, all persons 12 and older shall be required to present proof of COVID vaccination by either one dose of a one-dose series (J&J) or two doses of a two-dose series to enter most indoor spaces, including restaurants, bars and nightclubs, museums and galleries, theatres, and other entertainment spaces. The mandate also includes NASP’s official convention hotels and the Hynes Convention Center. All attendees should be prepared to show a CDC vaccination card, a digital image of a CDC vaccination card, an image of an official immunization record, or a COVID vaccine verification app when entering the hotels and convention center. Visit the Boston city government website for the latest information.

Marriott and Sheratons’ COVID-19 Commitment to Clean

Taking care of guests has always been Marriott’s number one priority, so you can focus on what's most important to you. Marriott International's family of brands, which includes Sheraton, have implemented a variety of new protocols and elevated practices in response to the COVID-19 pandemic, and they maintain high standards of cleanliness and a commitment to providing excellent service. The hotels also have made adjustments to the services, amenities, and facilities available.

As the hotels welcome guests back, they are committed to providing a safe environment that aligns with expert protocols for working to defeat COVID-19. Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, the Marriott Cleanliness Council is redefining their cleaning and safety standards. They will actively monitor and evolve solutions to ensure a continued focus on the health and safety of both guests and associates, such as the following:

  • Partition shields have been placed at registration desks for healthy and safe check-in.
  • Hand sanitation stations are located throughout the hotels.
  • Guest rooms include disinfection wipe packages.
  • Specially packaged room service meals reduce personal contact.
  • Enhanced public space cleaning: The hotels have increased the frequency of cleaning and disinfection, particularly in high-traffic areas including lobbies, restrooms, and elevators.
  • Personal protective equipment (PPE): Staff members wear PPE (e.g., face coverings, gloves) based on the activities they are performing and based on the guidelines set forth by Marriott and national, state, and local authorities.

Public Spaces

In public spaces, Marriott and Sheraton have instituted rigorous cleaning protocols, requiring that surfaces be treated with hospital-grade disinfectants and that cleaning is done with increased frequency. Wipes are available at the front desk upon guests’ request. The new enhanced cleaning technologies including electrostatic sprayers to sanitize surfaces throughout the hotels. The hotels also use air purifying systems that are effective against viruses both in the air and on surfaces.

Guest Contact

To help alleviate the risk of COVID-19 transmission through person-to-person contact, Marriott properties have added signage in hotel lobbies to remind guests to maintain social distancing protocols and will remove or rearrange furniture to allow more space for distancing.

Food Safety

At Marriott, food handlers and supervisors are trained on safe food preparation and service practices. Food and beverage operations are required to conduct self-inspection using the company’s food safety standards as guidelines, and compliance is validated by independent audits. Marriott also has enhanced sanitation guidelines and training videos for associates, which include hygiene and disinfecting practices. In addition, the company is modifying its operational practices for in-room dining and designing new approaches to buffets.

Sleeping Rooms and Housekeeping

Both hotels clean sleeping rooms and change sheets and towels each day, unless guests indicate that they prefer that no one enters their rooms.

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